Privacy Policy

1. Introduction

Vektis Pty Ltd ("Vektis", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://vektis.au (the "Website"), operated from Western Australia, Australia.

By using the Website you consent to the data practices described in this policy. If you do not agree, please do not use the Website.

2. Information We Collect

2.1 Information You Provide Directly

When you submit the consultation request form, we collect and store:

• Name — to address you in correspondence
• Email address — to respond to your enquiry
• Company name — optional, to understand your organisation
• Phone number — optional, for follow-up if requested
• Project brief / message — to understand your engineering challenge

This information is retained to manage your enquiry and any resulting engagement with Vektis.

2.2 Information Collected Automatically

When you visit the Website, we automatically collect information about your device and behaviour, including:

• Pages viewed, time spent on each page, and navigation paths
• Referral source (how you arrived at the Website)
• Device type, browser type, and operating system
• IP address, used to derive approximate geographic location (country and city) and for fraud prevention
• Interactions such as clicks, scroll depth, and button engagement
• Session duration and return visit frequency
• Mouse movements, cursor position, and pointer trajectory across the page
• Screen recordings of your browsing session, capturing mouse activity, scrolling behaviour, clicks, taps, and on-screen interactions as a visual replay
• Heatmap data, including aggregated click maps, scroll maps, and area-engagement maps
• Frustration signals, including rapid repeated clicks (rage clicks), clicks on non-interactive elements (dead clicks), and abrupt navigations away from pages
• Text entered into form fields or input elements, which may be captured subject to masking rules we apply to sensitive fields
• JavaScript errors and performance anomalies occurring during your session
• Demographic and interest categories estimated from your browsing activity across the web
• Cross-session and cross-device identifiers used to recognise returning visitors and attribute activity across multiple visits or devices
• Advertising and remarketing signals, including audience segment data used to understand which visitor groups engage with the Website

This data is collected via analytics and behavioural intelligence tools (see Section 7) and is used to optimise the Website and understand how visitors engage with our content.

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies on the Website. Cookies are small data files stored on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted). For more detail, see Section 7.

3. How We Use Your Information

We use the information we collect to:

• Respond to consultation enquiries and provide customer support
• Manage ongoing engineering engagements arising from your enquiry
• Analyse website traffic and user behaviour to improve content, layout, and conversion rates
• Understand which pages, sections, and calls-to-action perform best
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Data Storage and Security

4.1 Consultation Form Data

Submissions from the consultation form are transmitted to our internal systems via third-party service providers. All data is transmitted over HTTPS/TLS encryption. These providers process data in accordance with their own privacy policies and security practices; their servers may be located outside Australia.

4.2 Analytics and Behavioural Data

Analytics and behavioural data — including session recordings, heatmaps, interaction events, and demographic signals — is collected via third-party tools and may be stored on servers located outside Australia, including in the United States and other jurisdictions. We may configure these tools to collect the maximum data permitted under applicable law, including behavioural signals, frustration signals, cross-device identifiers, demographic estimates, interest categories, and advertising audience data.

4.3 Security Measures

We implement appropriate technical and organisational measures including encrypted data transmission (HTTPS/TLS) and access controls. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

5. Disclosure of Your Information

We may disclose your information in the following circumstances:

5.1 Service Providers

We engage third-party service providers to operate the Website and process data on our behalf, including providers for:

• Email delivery of consultation form submissions
• Website analytics and visitor behaviour tracking
• Website hosting and content delivery

These providers may change from time to time. Each operates under its own privacy policy and data processing terms. Where required, we enter into appropriate data processing agreements with these providers.

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

• Access — request access to the personal information we hold about you
• Correction — request correction of inaccurate or out-of-date information
• Deletion — request deletion of your personal information, subject to legal retention requirements
• Opt-out — opt out of certain data collection practices where applicable
• Complaint — lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at hello@vektislabs.com.

7. Cookies, Analytics, and Behavioural Intelligence

7.1 Analytics Tools

We use third-party web analytics tools that use cookies and similar tracking technologies to measure and optimise Website performance. These tools collect data including:

• Pages visited and time spent on each page
• Click paths, interaction events, and goal completions
• Device, browser, and operating system information
• IP address and approximate geographic location
• Demographic and interest data inferred from browsing activity
• Traffic sources and referral data
• Cross-device and cross-session user identifiers
• Audience segments and remarketing signals

7.2 Session Recording and Heatmap Tools

We use third-party behavioural intelligence tools that record and replay individual browsing sessions. These tools may collect:

• Full session recordings — a visual replay of your mouse movements, clicks, taps, scrolling, and on-screen interactions during your visit
• Heatmaps showing aggregated click, scroll, and area-engagement patterns across all visitors
• Frustration signals including rage clicks, dead clicks, and abrupt exit behaviour
• Text entered into visible input fields (we apply masking to sensitive fields such as passwords and payment details, but other input content may be captured)
• JavaScript errors and performance issues occurring during your session
• Device type, screen resolution, and browser metadata
• IP address, used to derive approximate location and filter bot traffic

Session recordings are used internally to diagnose usability issues, identify friction points, and improve page design and conversion rates. Recordings may be retained for up to 90 days or as otherwise permitted by our service providers' data retention policies.

7.3 Your Controls

We may configure all analytics and behavioural tools to collect the maximum data permitted under applicable law. You can limit data collection by adjusting your browser settings to block or delete cookies, or by using browser extensions that block tracking scripts. Note that doing so may affect Website functionality. Some analytics tools also offer opt-out mechanisms through their own privacy settings or browser add-ons.

8. Data Retention

We retain your information for as long as necessary to:

• Manage your enquiry and any resulting engagement
• Comply with legal obligations
• Resolve disputes and enforce our agreements

You may request deletion of your personal information at any time by contacting us. We will action your request promptly, except where retention is required by law.

9. Children's Privacy

The Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has submitted information to us, please contact us immediately and we will delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than Australia, including countries where our third-party service providers operate their servers. By using the Website, you consent to these transfers. We rely on our service providers' security practices and data processing terms to protect your information when transferred internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of the Website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us at:

Vektis Pty Ltd
hello@vektislabs.com

13. Complaints

If you wish to make a complaint about how we have handled your personal information, please contact us first. We will investigate and respond in writing within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

14. Governing Law

This Privacy Policy is governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Western Australia.