Privacy Policy

Last Updated: 16/02/2026

1. Introduction

Nomsy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Nomsy (the "App") and our website, which are operated from Western Australia, Australia.

By using our App or website, you consent to the data practices described in this Privacy Policy. If you do not agree with the practices described in this policy, please do not use the App or website.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: When you create an account or log in, we collect your email address and authentication credentials through our third-party authentication provider.
  • User Preferences: Your name interaction preferences, including which names you have viewed and liked.
  • Partner Connection Data: If you choose to connect with a partner, we collect and store your partner relationship status, connection requests, and partner user identifiers.
  • Feedback and Support: When you submit feedback through the App, we collect your feedback message, optional title, your user identifier (if logged in), and your device platform.
  • In-App Purchase Information: When you make a purchase through the App, we collect and store locally product identifiers, bundle identifiers, purchase dates, transaction dates, and subscription purchase dates (for subscription products). Payment information is processed by Apple App Store or Google Play Store and is not collected by us.

2.2 Information Collected Automatically

  • Usage Data: Information about how you interact with the App, including:
    • Names you have viewed
    • Names you have liked or passed on
    • Filter preferences and search queries
    • App features you access
    • Timestamps of when you viewed or liked names
    • Bundle access and purchase history
  • Device Information: Device type, operating system version, device model, and unique device identifiers. This information may be collected by third-party services when you make in-app purchases.
  • Sync Data: Timestamps and status information related to synchronising your data across devices.
  • Purchase Transaction Data: Product identifiers, bundle identifiers, purchase dates, transaction dates, and subscription expiration information are stored locally on your device to manage access to premium content.

2.3 Information from Third-Party Services

  • Authentication Data: We use third-party backend services for user authentication and account management. These services may collect and process your authentication information in accordance with their privacy policies and terms of service.
  • App Store and Google Play Store: When you make in-app purchases, Apple App Store and Google Play Store collect payment information, device identifiers, and purchase transaction data. This data is subject to Apple's and Google's respective privacy policies. We only receive product identifiers and purchase status information from these stores.
  • Cloud Storage: We use third-party cloud storage services to store your account-related data, including but not limited to: name interaction data, partner relationship data, bundle access information, purchase records, free bundle grants, and feedback submissions.

2.4 Cookies and Website Analytics

When you visit our website:

  • We may use cookies and similar tracking technologies to analyse website traffic and usage patterns
  • Cookies help us understand how visitors interact with our website and improve our services
  • We may use third-party analytics services (such as Google Analytics) which collect anonymous usage data including page views, time spent on pages, and referral sources
  • You can control cookies through your browser settings, though disabling cookies may affect website functionality
  • Cookies used on our website are primarily for analytics and do not collect personally identifiable information unless you interact with forms or features that require identification

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the App's and website's functionality
  • Synchronise your name preferences across your devices (App only)
  • Enable partner connection features, including sharing mutual liked names with your connected partner (App only)
  • Manage your access to premium content bundles and subscriptions (App only)
  • Process and respond to your feedback and support requests
  • Personalise your experience within the App and website
  • Analyse website usage to improve our services and user experience
  • Send you important updates about the App (if you have opted in)
  • Respond to your inquiries and provide customer support
  • Detect, prevent, and address technical issues
  • Manage free bundle grants and promotional content provided to users (App only)
  • Comply with legal obligations
  • Process in-app purchases and manage subscription access (App only)

4. Data Storage and Security

4.1 Local Storage

Your name preferences, interaction data, and purchase information are stored locally on your device using local database technology. This local data includes:

  • Names you have viewed and liked
  • Filter preferences
  • Purchase history (product identifiers, bundle identifiers, purchase dates, subscription purchase dates)
  • Bundle access grants
  • Session cache data (if you log in, your user identifier, email, and session status are cached locally for faster app startup)

If you use the App without creating an account (guest mode), your data is stored locally with a guest identifier and remains on your device only. Guest data is not transmitted to our servers.

This local data remains on your device and is not automatically transmitted to our servers unless you choose to enable cloud sync (by logging into an account).

4.2 Cloud Storage

If you create an account and log in:

  • Your account-related data is stored on third-party cloud servers, including but not limited to: name interaction data (viewed/liked status with timestamps), partner relationship data, bundle access information, purchase records, free bundle grants, and feedback submissions
  • This allows you to access your preferences and purchased content across multiple devices
  • Data is transmitted to cloud servers using HTTPS/TLS encryption (standard for web communications)

Note: Data stored on third-party cloud servers is subject to those services' security practices. While these services may offer encryption at rest as an optional feature, we cannot guarantee that all data stored on their servers is encrypted at rest unless explicitly configured. For more information about third-party security practices, please refer to their respective privacy policies and security documentation.

4.3 Partner Data Sharing

When you connect with a partner:

  • Your liked names are shared with your connected partner to enable mutual likes functionality
  • Your partner can see which names you have both liked
  • Partner relationship status and connection requests are stored in the cloud
  • You can disconnect from your partner at any time, which will stop sharing your liked names

4.4 Purchase Data Storage

  • Purchase information (product identifiers, purchase dates, transaction dates, bundle identifiers) is stored locally on your device
  • This data is used to manage your access to premium bundles and subscriptions
  • Purchase data and bundle access information may be synced to cloud storage if you have an account and cloud sync enabled
  • Payment information is never collected by us and is handled entirely by Apple App Store or Google Play Store

4.5 Security Measures

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Secure authentication through third-party authentication services
  • Access controls
  • Encrypted data transmission (HTTPS/TLS) for all data transmitted to and from our servers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. Your use of the App and website is at your own risk.

5. Disclosure of Your Information

We may disclose your information in the following circumstances:

5.1 With Your Consent

  • When you connect with a partner, your liked names are shared with that partner
  • When you submit feedback, your feedback (including user identifier and platform) is stored in our cloud database
  • When you enable cloud sync, your account-related data (including purchase and bundle information) may be stored in our cloud database
  • When you explicitly authorise other disclosures

5.2 Service Providers

  • Authentication and Cloud Storage Services: We use third-party services for authentication, cloud storage, and backend services. These services process your data in accordance with their privacy policies and terms of service. Your data is stored on servers which may be located outside of Australia.
  • Apple App Store: When you make in-app purchases on iOS, Apple processes your payment and collects device and transaction information in accordance with Apple's privacy policy.
  • Google Play Store: When you make in-app purchases on Android, Google processes your payment and collects device and transaction information in accordance with Google's privacy policy.
  • Website Analytics Services: We may use third-party analytics services on our website to understand usage patterns and improve our services. These services may collect anonymous usage data in accordance with their privacy policies.
  • Other third-party service providers who assist us in operating the App and website, conducting our business, or serving our users

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

6. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate, incomplete, or out-of-date information
  • Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the APPs
  • Opt-out: Opt out of certain data collection practices where applicable (note: some data collection is necessary for the App and website to function)

To exercise these rights, please contact us using the contact information provided in Section 11.

7. Data Retention

We retain your information for as long as necessary to:

  • Provide you with the App's and website's services
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements
  • Manage your access to purchased content and subscriptions (App only)

If you delete your account, we will delete or anonymise your personal information, except where we are required to retain it for legal purposes (such as purchase records for tax or legal compliance).

Purchase records may be retained for longer periods as required by law or for dispute resolution purposes.

8. Children's Privacy

Our App and website are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Australia, including:

  • Countries where third-party cloud service providers' servers are located
  • Countries where Apple App Store and Google Play Store process transactions

By using the App or website, you consent to the transfer of your information to these countries. We rely on third-party services' security practices and terms of service, as well as Apple's and Google's privacy policies, to protect your information when it is transferred internationally.

10. In-App Purchases

When you make in-app purchases:

  • Payment is processed by Apple App Store (iOS) or Google Play Store (Android)
  • We receive product identifiers and purchase status from the stores
  • Purchase information (product identifiers, bundle identifiers, purchase dates, transaction dates) is stored locally on your device
  • We use this information to grant you access to purchased content
  • We do not collect or store your payment information
  • Purchase data and bundle access information may be synced to cloud storage if you have an account and cloud sync enabled

For subscription products, we store subscription purchase dates locally to manage subscription expiration according to the subscription terms.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy in the App and on our website
  • Updating the "Last Updated" date at the top of this policy
  • Sending you a notification (if you have opted in to receive updates)

Your continued use of the App or website after any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Nomsy Email: nomsy@vektislabs.com

13. Complaints

If you wish to make a complaint about how we have handled your personal information, please contact us using the details above. We will investigate your complaint and respond to you in writing within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner GPO Box 5218 Sydney NSW 2001 Phone: 1300 363 992 Email: enquiries@oaic.gov.au Website: https://www.oaic.gov.au

14. Governing Law

This Privacy Policy is governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts of Western Australia.